Privacy Policy

At 5 Starr Heating and Air, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or otherwise engage with us online or offline. By using our website or services, you agree to the terms of this Privacy Policy.

Effective April 02, 2025

Information We Collect

A. Information You Provide Voluntarily

We collect personal information that you provide to us voluntarily, including but not limited to:

  • Name
  • Email Address
  • Phone Number
  • Home Address
  • Miscellaneous details entered through on-page contact forms
  • Information provided for service requests, consultation, or financing applications

The above information is submitted voluntarily by users or during communication with our customer service team.

B. Information Collected Automatically

When you visit our website, we may collect certain information automatically, such as:

  • IP address
  • Browser type and version
  • Pages visited and duration of site visit
  • Referral sources
  • Device type and operating system

We may use cookies and similar tracking technologies to enhance user experience, perform analytics, and improve the quality of our website and services.

Use of Information

How We May Use Your Information

We may use the information we collect for the following purposes:

  • Responding to inquiries
  • Scheduling appointments
  • Offering financing through third-party vendors
  • Sending service-related communications
  • Improving our website, services, and customer experience
  • Performing analytics and tracking website usage patterns
Our Service Partners

Third-Party Services

To deliver a seamless experience, we may share your information with trusted third parties, including:

  • Customer Relationship Management (CRM) Software: For managing communications and service history
  • Third-Party Financing Providers: To facilitate financing applications, when opted in
  • Website and Analytics Services: For tracking site performance and user behavior
Cookies and Other Technology

Third-Party Services

Cookies help us understand how users interact with our site and allow us to personalize your experience. You can choose to disable cookies through your browser settings, though doing so may limit the functionality of certain features.

Security

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no online platform can be 100% secure, so we encourage you to exercise caution when submitting sensitive information.

ACtions

Opt-In & Opt-Out Options

You may opt in to receive promotional emails, financing offers, or appointment reminders. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

You may opt out of cookie tracking by adjusting your browser settings or using third-party tools that block trackers.

Children

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Adjustments

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

Assistance

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us by calling our office at (251) 223-1217.